Customer Service

• Nationwide delivery
  
• 24 hour emergency service
  
• Evaluation of client for specialized products
  
• Evaluation of client's home for wheelchair accessibility
  
• Evaluation of client's workplace for wheelchair accessibility
  
• Evaluation of client's feasibility for wheelchair transport
  
• Time and travel to secure proper documentation for patient
  
• Time and labor involved with trial fittings and product sampling
  
• Labor for warranty repair of defective products
  
• Pick-up and delivery of product
  
• Monitoring use of product
  
• Billing of primary or secondary payer sources
  
• Rework of denied claims
  
• Follow-up with physicians (progress and compliance)
  
• User compliance reports
  
• Product and technology training for physicians and therapists
  
• Arrange for patient travel
  
• Cleaning of equipment
  
• Loaner products while client's product is in for service
  
• Respiratory health education to seniors in assisted living centers
  
• Labor to build or assemble and test sophisticated mobility equipment
  
• Providing additional E tanks at no charge
  
• Provide oxygen conserving devices for client's ease of portability of O2
  
• Providing equipment in special cases prior to being able to bill for them
  
• Accepting assignment(accepting full payment at the "maximum allowable charge" rate)